Luxury Customer Architect - Bangka Belitung

Join Elite Horizon Resorts & Properties, a pioneer in luxury hospitality, as a Luxury Customer Architect in the breathtaking archipelago of Bangka Belitung. In this exclusive role, you will design bespoke, high-end customer experiences that redefine opulence, blending cutting-edge technology with unparalleled service. As part of our elite team, you'll craft immersive journeys that leave our discerning guests in awe, while also driving our digital transformation initiatives. This is your chance to shape the future of luxury travel in one of Indonesia's most stunning destinations.

Every day, you'll collaborate with our world-class designers, engineers, and hospitality experts to create seamless, awe-inspiring experiences using industry-leading tools like Adobe Experience Manager, Salesforce, and Tableau. You'll have the freedom to innovate while working closely with our creative and technical teams to bring your vision to life. With our commitment to excellence and your passion for luxury, you'll be part of a team that's revolutionizing the way guests experience our properties.

📋 Tanggung Jawab Pekerjaan

• Design and implement end-to-end customer journeys using Adobe Experience Manager and Salesforce
• Create data-driven insights with Tableau to inform and optimize customer experiences
• Collaborate with cross-functional teams to develop and enhance our digital ecosystem
• Ensure seamless integration between our physical and digital environments
• Stay ahead of industry trends and emerging technologies in luxury hospitality
• Mentor junior team members and contribute to the professional growth of the team
• Work closely with our creative team to develop visually stunning, immersive experiences
• Lead the digital transformation initiatives that will define our future in luxury travel

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Architecture, or a related field, with at least 5 years of experience in luxury hospitality or customer experience design
• Proven track record of designing and implementing successful customer journeys in luxury hospitality
• Certification in Adobe Experience Manager or Salesforce is a plus
• Strong understanding of data analytics and visualization tools like Tableau
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• Creative thinker with a passion for innovation in luxury hospitality
• Proficient in English, both written and spoken
• Ability to travel frequently to our properties and key markets as needed

🛠️ Keahlian

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